OMAHA, Neb. (KMTV) - — Terry Bates says the incidents that took place in the now viral Facebook video could have been avoided.
"I would just say it's a mix of emotions and even questions," Bates said.
Bates' father, Adam Yhwh fell on his kitchen floor last Thursday.
Hours later, a family friend went to check on him but the door was locked.
Yhewh couldn't get up to let him in.
"He could see through the window [and] he could see my father laying on the floor," Bates said. "He could hear him through the door (they're talking to each other) and he's like, 'hey man go get me some help ... go get help, help I fell."
Bates says things got worse after that.
"He goes to the apartment manager, tells her Adam fell, [and] I can hear him calling for help, we need to you know go help him.' "You know he's a little frantic , but of course anyone would be, and her response [was] that's not my concern you need to call the police," Bates said.
Douglas County deputies had to kick the door in to help Yhwh.
Family members say that's when the apartment manager, Tabitha Wachal, showed up.
"As we were approaching that's when she directed the individuals who were already in the house," Bates said. [She said], you guys need to leave--you need to get out--and you guys cannot access this dwelling. "We're still trying to process what is going on and we're like who is this, what is going on?"
Yhwh's sister, Clarice Jackson says she became angry.
"This is a matter of life and death okay," Jackson said. "He has stage four cancer, he's on hospice--we [didn't] know his condition, we just know that he's well enough they didn't need to take him to the hospital. "Mind you if he says he doesn't want to go, that doesn't mean he's okay, so we're trying to get to him ... and to have this woman as a road block and a barrier was very upsetting."
According to the Douglas County Sheriff's Office, more issues came after that.
Captain Wayne Hudson says Wachal called deputies to the scene that afternoon, hours after she says a man threatened her.
Hudson says, Wachal recorded that incident and his deputies confirmed a threat was made.
Wachal has not shared her video and didn't want to be interviewed.
She sent us this statement:
"Please understand that we are concerned about the well-being of our lease holders, we called the appropriate authorities and we're thankful that the resident has been taken care of. We genuinely hope he recovers."
Jackson tells us, she understands the rules of the complex, but says she wishes Wachal would've acted differently.
"When he asks for help, and you could physically see from the window (if you would've bothered to look) you would've saw that and you would've heard him asking for assistance. "That negates permission, 24 hours permission, your permission is help me."
But Bates says, his father had already given the complex permission to enter his apartment in the event of an emergency.
"I would've just appreciated even if she didn't come down and open the door for someone, I get that, but she could've came down to assess the situation," Bates said.
The Douglas County Sheriff's office is still investigating the incident.
Family members tell us they plan to speak with the ACLU, The Department of Housing and Urban Development, as well as the Housing Authority about the incident.