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UPDATE: Pottawattamie County 9-1-1 outage restored for Verizon Customers

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UPDATE 11/2/22
Officials with the Pottawattamie County Sheriff’s Office 9-1-1 Communications Center say that the Verizon Wireless 9-1-1 service outage has been restored.

Verizon Wireless customers in Pottawattamie County may now directly dial “9-1-1” to call for emergency assistance.

No additional information has been provided to local officials regarding the cause or nature of the outage at this time.

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According to Pottawattamie County Emergency Management, Verizon Wireless customers throughout the county are experiencing a 9-1-1 service outage Wednesday.

The reason for the outage and the potential duration of the outage is unclear.

Verizon Wireless customers living in Pottawattamie County should call 712-328-5737 and press Option #1 for access to emergency services or call 9-1-1 from a non-Verizon phone. This policy will be in effect until regular service is restored.

“These types of disruptions are planned for, and the Pottawattamie County Sheriff’s Office 9-1-1 Communications Center has excellent redundancy and emergency procedures in place for situations just like this”, said Doug Reed, Emergency Management Director.

Residents are advised to sign up for Alert Iowa emergency notifications at https://pcema-ia.org.

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