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Double charged: Customers finding extra charges in receipts

Posted at 9:37 AM, Jul 08, 2020
and last updated 2020-07-08 10:37:35-04

OMAHA, Neb. (KMTV) — Trying to get everything on the grocery list, finding the right aisle and waiting in line to pay. By the time we get to the cashier, home is top of mind.

But checking those receipts should be too.

"It's happened a couple of times, and I am the kind of person that checks my receipts every single time," said Liza Irazoque, who was charged for items she did not purchase. "And usually I try and catch it before I walk out the door, but it has happened that I have gone home and I am like, 'OK, why do I have a double charge?' If I catch it when I am in the store, I will let them know it is a mistake, and they just swiped it twice but sometimes that is not the case."

Some even head over to social media to express their feelings, like one post with an 'aww man' captioning.

When it's just a few dollars, you may not want to head back to the store, but according to Irazoque you absolutely should.

"If its done continuously it's not just one dollar," Irazoque said. "It's one dollar multiplied by how many people."

All of those little charges add up, and sometimes the response is not a pleasant one.

"They kind of get defensive, but I am a very logical thinker," Irazoque said. "I say, 'You can check the cameras, and see I did not purchase this item twice or three times.'

And the inconvenience can get to you.

"It's really frustrating, because I have very short patience," Irazoque said. "Most people are pretty considerate, but when they are not, it becomes very frustrating."

But sometimes when you call, you can get a very quick and cooperative response.

"I've also seen things on my bill that I didn't even see swiped. and I am like, 'Where did this even come from?'" Irazoque said. "I now check my receipt in grocery stores and even when I go out to eat. That experience makes you just want to check what you are being charged nowadays "