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OPS sees increase in address change requests

Posted at 3:18 PM, Aug 24, 2017
and last updated 2017-08-24 23:37:13-04

The busing crisis of 2016 is over, and parents are thankful to avoid the headache this year. But the district says they are dealing with one issue more than normal, and it's causing some delays in transportation.

OPS is asking for patience from parents when it comes to getting transportation if they recently changed addresses.

Omaha Public Schools says since August 15 there have been more than 2,200 change of address requests which is much higher than normal.

Parents need to have a verification of the change before getting their child on a different bus. Then the district puts the information into the “Data Management System" where it's verified again, uploads to the Transportation System to notify the bus drivers of the change before parents receive the verification letter.

The district says right now that process is taking 5-7 days, which is longer than normal.

"Our families they don't realize sometimes that it is a process for their benefit, and they expect that, ‘Oh I've changed my address it should be done the next day,’ and just to be patient we will get them routed when they receive that letter,” said OPS Administrator Anne MacFarland.

About 150 people a day are calling OPS for an address change, which could last another couple of weeks.

The district says they continue to get requests throughout the school year. If you have changed addresses you need to bring something verifying the move, like a lease agreement, to your child's school or the OPS TAC building to get the process going.