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Ticket brokers: Save postponed event tickets, be patient for rescheduling

Posted at 6:22 PM, May 07, 2020
and last updated 2020-05-07 23:07:24-04

OMAHA, Neb. (KMTV) — Many concerts and events have been canceled this Spring. Ticketmaster reports 55,000 events scheduled between March and the end of the year; 30,000 events have been impacted so far, leaving a lot of ticket holders in limbo.

Brett Franksmann, Owner of Red Zone Tickets, said he's never seen anything like this during his 19 years in the ticketing business.

“Thankfully our customers have been very understanding,” Franksmann said. “They know this is totally out of our control and the ticket industry/live entertainment business is in a holding pattern right now.”

What does that mean for you? That depends if your event has been canceled or postponed.

“Canceled means the event is not coming back.” Franksmann said. “It’s been canceled and they don’t ever plan on coming to that city on this tour. A postponement means they do plan on coming back, that event ticket will be good for the new date.”

Here in Omaha, big names like Blake Shelton and Billie Eilish have postponed.

It's difficult for most shows to reschedule because no one know how long we will be social distancing.

Ticketmaster said thousands of fans are frustrated and confused. They released a statement that says in part: "Ticketmaster intends to refund as many tickets as possible in as timely a fashion as is feasible. We are working every day towards that goal."

Franksmann said people who bought CWS tickets through Red Zone Tickets have already been refunded because of the cancellation.

But the postponements are out of their control and we just have to wait and see if the artist can find a new date.

“Unfortunately you’ve got to be really patient right now,” Franksmann said. “I know it’s frustrating, I know it’s tough and I show empathy towards everyone that’s holding on to tickets. We’re holding on to a lot of tickets ourselves that are just up in the air.”

The NFL schedule comes out Thursday night; Red Zone Tickets plans on selling those football tickets though it's still unclear if NFL stadiums will be changing seating capacity for it's fans. The Miami Dolphins have announced potentially reducing seating capacity from 65,000 down to 15,000.

For now, hold on to your postponed event tickets, they'll be good for the new date. If you can't make it, you'll likely be able to get a refund from where ever you purchased the tickets.

CHI Health Center has been updating it's events listing frequently on it's website.