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Shoppers describe chaos at Kroger stores as company experiences temporary glitch with card reader

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Posted at 12:51 PM, Dec 24, 2019
and last updated 2019-12-24 14:34:09-05

Update 1:33 p.m. - Kroger says the problems have been fixed:

As you may know, Dillons, Baker’s, and Gerbes locations experienced a temporary outage regarding our ability to process credit and debit transactions at the register. The issue has been resolved and all payment methods can be accepted. Merry Christmas!!

Many shoppers described a chaotic scene at Kroger grocery stores across the country after the company experienced a widespread issue with their debit and credit card system on Christmas Eve.

Several people voiced their frustrations on Twitter, saying the store was only accepting cash at the time.

One shopper said she waited in the store for two hours, hoping to purchase her pre-Christmas groceries.

Kroger has more than 4,000 stores across the country, predominantly in the Midwest and southern part of the U.S.

Kroger released an update on the situation around 2 p.m. EST, saying "Our EBT system was down for a short period of time. It is now fixed and working properly."

Fortunately, I got mine to work.

— Jason Crundwell (@JasonCrundwell) December 24, 2019