OMAHA, Neb. — Before the pandemic, Blue Cross Blue Shield of Nebraska (BCBSNE) had customer service representatives who came into the Omaha offices and helped customers over the phone. Now, that work is not only being done from home, but the company is hiring fully-remote employees that will never have to actually step into the office. It's all part of a new pilot program the company started up to expand fully remote job opportunities during the pandemic.
"This is our way to prepare for a more remote workforce across the state. Not just some of our production areas, like customer service, but really any level position," BCBSNE talent acquisition manager Colin Hayworth said.
The new hires are from all across the state and are currently in their training period.
"We really wanted to look into how we can help the economy in the state of Nebraska and also have our talent be spread across the state," Hayworth said.
The company is focusing on hiring in Norfolk, Columbus and the Omaha metro, helping with job opportunities during the pandemic and doing it in a way where health isn't compromised.
"The fact that they are able to still do the role in their home, I think that opened up an awesome opportunity for some people who thought they weren't going to be able to find work," BCBSNE training specialist Michael Curry said.
The pilot program is only into it's first few initial weeks, and if successful, could change the way health insurance companies and others do business.