OMAHA, Neb. (KMTV) — Due to the ongoing coronavirus crisis, Hy-Vee grocery stores will temporarily suspend in-store returns and rain checks.
“The health and well-being of our customers and employees remain our highest priority,” Randy Edeker, Hy-Vee chairman, CEO and president, said. “Because we can’t trace where our products go after they leave our store, we can no longer accept certain products for return. With this change, our customers can feel safe knowing that all products they purchase at their local Hy-Vee have been in our stores the entire time.”
If fresh products such as meat, produce or deli items "do not meet Hy-Vee’s standards for freshness, then those products can be exchanged for a new product." Non-perishable items will not be accepted.
Defective items can be exchanged for a new product "since those products will not be re-stocked."
Rain checks will also be discontinued due to "unprecedented demand" and limited availability.
Hy-Vee says they are continuing to monitor coronavirus reports and will alter policies as necessary based on the changing situation.
The changes will go begin tomorrow across all eight states where Hy-Vee operates.