COUNCIL BLUFFS, Ia. (KMTV) — Trudging through the snow to get to and from daily activities is already difficult, but having to navigate your way through a driveway piled with snow proves to be impossible.
"They snow plowed my driveway up high where the person that does my driveway couldn't get in," Conijoy Caruso said.
Conijoy Caruso is a Council Bluffs resident who says plow drivers could not find another place to store the snow. She called her mobile home park — The Grove at Council Bluffs — five times yesterday, but a snow removal contractor didn't get to it until this morning.
"I missed two of my medical appointments, I'm 78 and I have a lot of them," Caruso said.
Now, Caruso is left feeling the effects of a stressful season.
"It's been real pressure on me, personally, I didn't know if I could possibly have a heart attack over it," Caruso said.
3 News Now reached out to Council Bluffs Public Works for a response and the department said the road that Caruso lives on is private and it's not responsible for plowing it.
The owner of Caruso's mobile home park got back to 3 News Now with a statement that said in part, "In this specific instance, we acknowledge that there are areas where we could have done better. Specifically, we experienced our first significant snowfall of the season on Tuesday. We are using a new snow removal contractor, and while they did a very good job in general, they missed a few of the cul-de-sacs in the community."
The owner, Strive Communities also says it is residents' responsibility to clear snow from their own driveways. Still , Caruso is left picking up the pieces from missing important appointments in her life.
"I have to make them up, I have to wait until next year now," Caruso said. "One of them was very important."
Strive Communities also tells 3 News Now they are sorry they could not assist Caruso's individual needs sooner.