LINCOLN, Neb. (KMTV) — Nebraska Athletics announced starting this fall, all home sporting events will be using mobile tickets instead of the traditional paper tickets.
"This was an adjustment we made on the fly, something we've looked at for years and saw professional teams use for years and due to everything going on we thought it was the right year to adopt," said Brandon Meier, the Sr. Associate AD for Marketing & Multimedia with Nebraska Athletics.
Meier said the move is an added step in keeping fans safe in the midst of the pandemic.
"It helps keep the people safe and our staff as well, they're not handling any tickets," he said. "It should be quicker and safer for everyone involved."
"Let's say you have a family of six so instead of six individual tickets you can have all six tickets on the one, so that's one touch point instead of six individual seats," said Chad Carr, the president of Ticket Express in Omaha.
He said mobile ticketing is how the industry is moving as a whole.
"They're going to save a lot of money for shipping cost of the tickets and printing costs of the tickets," Carr said.
With stadium capacity sizes still in question, Carr said the mobile tickets help keep the university in control of who is buying tickets and entering the stadium.
"If you reduce the capacity from 90,000 to 9,000 you don't want 81,000 tickets floating around that are hard tickets," Carr said. "Basically you just want the 9,000 mobile tickets that you know are legit."
Along with game tickets, parking passes will also be mobile-only. Nebraska Athletics said fans can download all of their tickets and anything they'll need on their official mobile app.
"A lot of people are worried about WiFi or cellphone connectivity," Meier said. "You can put that in to your wallet two to three weeks before the first game and they'll be there and you don't need to worry about connectivity or anyone else."
As well, screenshots of tickets will not be allowed to avoid counterfeit tickets.
The full list of mobile ticketing FAQ from Nebraska Athletics is below.
Watch reporter Phil Bergman's story in the above video.
MOBILE TICKETING FAQ
GENERAL INFORMATION
How do I download the mobile app?Fans with the current Husker App do not need to search for anything, simply download the latest update for the app and it will quickly update to the newest version.
New users can download the app by clicking here - https://huskers.com/mobileapp [huskers.com] - and the link will automatically take your mobile device to the App Store or Google Play Store depending on your device.
What is changing with tickets and parking?Beginning with the 2020 athletics season, all advanced purchased season and single game tickets for all ticketed sports at the University of Nebraska will be distributed via mobile delivery. There will be no physical tickets, season ticket cards or print-at-home (printable PDF) tickets available.
Why mobile tickets?Moving to mobile ticketing provides a safer and contactless entry for all fans and staff at our home events. The benefits of mobile tickets include:
- Quick and easy entry to all venues using your mobile phone or smart device
- Access to all pre-purchased season and single game tickets via the Nebraska Huskers App or huskers.com/myaccount
- Reduce the risk of lost, stolen, counterfeit or forgotten tickets
When will my tickets be available on my account?
Tickets will be viewable in your account 2-3 weeks before the start of the sport season(s) in which you hold tickets. Once the tickets are available on accounts, the ticket holder of record will receive an email letting them know.
How do I access my tickets?If you do not already have it - download the Official Nebraska Huskers App (http://huskers.com/mobileapp.aspx [huskers.com]) and select the ticket icon in the bottom right corner. Then log in with your ticket account information and you will find all active tickets for the season. You then can click on the ticket, open it and scan it to get into the game. To save time at the gate fans are encouraged to save their tickets from their app to their Apple Wallet or Google Pay apps. Fans can also access their tickets via a mobile browser by going to huskers.com/myaccount.
What if I paid to have my tickets shipped to me?
Accounts that selected mail delivery will receive a $10 credit and accounts that selected UPS delivery will receive a $15 credit. Credits will be applied 2-3 weeks before the season.
How will parking passes work?
Season parking passes will also be found on your mobile device and will work the same way as tickets. Passes will be found in your Husker App. Simply scan directly from the app or to save time you can add your passes to your Apple Wallet or Google Pay apps.
What if I do not have cell or WiFi service at the venue?There is Wi-Fi available in and around our venues but we suggest downloading tickets and parking to Apple Wallet or Google Pay apps prior to arriving at the venue to avoid Wi-Fi or cell service issues. Once tickets are successfully downloaded to Apple Wallet or Google Pay apps, Wi-Fi is not required to access tickets and/or parking.
What if my guest(s) and I arrive to the venue at different times?Each individual will need a ticket to enter the venue. Tickets can be transferred to each member of your party prior to your arrival. This will allow you and your party the convenience of entering at your own time.
Can I take a screenshot of my digital ticket(s) and text or email the screenshot to one of my guests so they can enter?No. To reduce fraud and counterfeiting, screenshots of your mobile ticket or pictures of your barcode will not be valid for entry.
What happens if my mobile ticket doesn’t scan properly?That can usually be solved by turning your screen brightness to the highest setting.
Can I have multiple tickets on the same mobile device?
Yes, every ticket tied to your account will be loaded into your mobile app. Tickets can be viewed by swiping left or right on your smartphone once you open the event. If your whole party is not arriving at the same time, we recommend transferring tickets to each member of your party for easiest access entering the venue.
What if I don’t have a smartphone, my battery dies or some other extenuating experience happens on game day?
- If someone coming with you has a smartphone, before heading to the venue you can transfer the tickets to them via huskers.com/myaccount. One smartphone can be used to scan multiple tickets and provide both parties access to the game.
- If you do not own a smartphone, please contact the Nebraska Athletic Ticket Office for further assistance Monday through Friday (8 a.m. – 5 p.m.) at (800) 8-BIG RED or nebraska@huskers.com.
- On event days, please visit the main ticket office location at that venue for assistance.
Can digital tickets be downloaded onto a desktop computer and printed?No. A mobile ticket barcode cannot be transferred to paper. Any barcodes transferred to paper will not be acceptable for entrance into our venues.
If I purchased tickets on StubHub, how can I access them on gameday?Tickets purchased through StubHub are separate from tickets purchased through Nebraska Athletics. StubHub offers mobile tickets through the StubHub app that can be scanned from a smartphone on game day. Any questions regarding StubHub purchases should be directed to their customer support. StubHub customer service can be reached via telephone at (866) 788-2482 or online at https://stubhub.custhelp.com/.
What are device and software requirements for entry?In order to run the Official Nebraska Husker App fans with an iPhone will need to have iOS 10 (or higher), while android users will need to have version 5.0 (or higher).
I need more assistance, who do I contact?For further assistance, please contact the Nebraska Athletic Ticket Office Monday through Friday (8 a.m. – 5 p.m.) at (800) 8-BIG RED or nebraska@huskers.com.
TRANSFERRING TICKETS/PARKINGTicket and parking transfers are not available at this time.
How can I transfer tickets and/or parking to another person?
Tickets and parking can be transferred via the Husker App or by visiting huskers.com/myaccount. Simply log into your account and select the ticket(s) or parking pass you wish to transfer and follow the instructions to send a text invitation to a friend or family member to accept the ticket(s).
Is there a cost to transfer my tickets or parking?
There is no fee to transfer single game tickets or parking from your online account. However, the sender and recipient must work out payment on their own if necessary.
Can I transfer my tickets or parking more than one time?A ticket or parking pass can be transferred more than once. Once it is transferred it will be in the new user’s account and they will have the ability to transfer it if needed. A ticket or parking transfer can be canceled prior to it being completed and accepted by the recipient.
If I transfer my tickets or parking pass, can the person receiving them just show the confirmation text/email for entrance?
No. The confirmation text message the new ticket holder receives does NOT act as their ticket(s) or parking pass. They will need to click on the link in the text message they receive and then login into their ticket account, or if they do not have an account they will need to create one. Once they have an account they must login to huskers.com/myaccount or their Official Nebraska Huskers App or show their mobile ticket or parking pass on their phone.
Can ticket holders transfer tickets of parking after the event has started?No, you cannot transfer/sell tickets or parking after the event has begun.
Do transfers expire?Yes, transfers automatically expire if not completed within 48 hours of invitation.
PARKING
My parking pass is now digital?
Season parking passes will all be accessed via the Official Nebraska Huskers App or by going to huskers.com/myaccount. Fans will scan their parking pass when entering the parking lot.
Can I transfer just my parking?
Yes, all tickets and parking passes are separate so fans are able to transfer each individual item.
Are there still cash-only lots for fans without season parking passes?
Yes, UNL parking services will still staff cash only lots on gamedays. To find those lots please check the Official Nebraska Huskers App or visit huskers.com/gameday.
I have two parking spots, do I need to scan both passes?
Yes, if a fan has multiple parking stalls in a lot they will need to scan each parking pass.
Can I transfer my parking pass more than one time?A ticket or parking pass can be transferred more than once. Once it is transferred it will be in the new user’s account and they will have the ability to transfer it if needed. A ticket or parking transfer can be canceled prior to it being completed and accepted by the recipient.
I need more assistance, who do I contact?For further assistance, please contact the Nebraska Athletic Ticket Office Monday through Friday (8 a.m. – 5 p.m.) at (800) 8-BIG RED or nebraska@huskers.com.
