NewsNational

Actions

You've purchased tickets to a now canceled event. Now what?

CORP-Digital-Default-Image-1280x720-KMTV.png
Posted at 6:43 PM, Mar 11, 2020
and last updated 2020-03-11 21:46:37-04

Concerts and sporting events nationwide are either prohibiting fans or being canceled altogether due to coronavirus fears. With now thousands of fans holding onto tickets for events they can't go to, many are wondering how to get refunded.

Answers at this moment are unclear for some.

For those who have purchased tickets for NCAA events such as the men's and women's basketball tournaments, the NCAA has issued the following guidance:

1. If you have ordered your tickets from an official NCAA Championship vendor you will receive additional information via email.
2. Your refund will be automatically delivered (except applicable fees) to the same card used for purchase.
3. Refunds should be received within 30 business days after the date of cancellation.

Many other events, such as games and concerts at the Chase Center in San Francisco, conference tournament basketball games, and the NHL's Columbus Blue Jackets, are also automatically issuing refunds to ticketholders who purchased tickets directly.

But one problem is many of those original ticketholders have sold their tickets through the secondary market.

A representative for StubHub issued the following statement:

"StubHub has been actively monitoring the evolving situation related to the novel coronavirus (COVID-19). Our policies are designed to accommodate the needs of our buyers and sellers, and we’ll continue to review them as the situation progresses.

"Our policy is to provide a full refund with fees if an event is canceled. In addition, given the current environment, if an event is canceled, customers can opt to receive a StubHub coupon valued at 120% of the original purchase. This coupon can be applied toward a future event of their choosing.

"More details and FAQs are available on our dedicated help page [stubhub.custhelp.com] ."

We are awaiting comment from Ticketmaster, who did not immediately responded to a request for comment on how they are processing refunds.

--

We will update as we learn more.